• carousel 1

Repairs

Scroll through the videos to find the model you're looking for.

How to string a Nomad series landing net. Please choose your net below.

Nomad Hand Net

Nomad Mid-length net

Nomad Guide net

Nomad Mid-Boat Net

Nomad Boat Net

Returns

Warranty and Returns

At fishpond, our goal is to build a reputation for unmatched quality among the outdoor enthusiasts using our products. Our soft goods are covered by a lifetime guarantee. Should one of our soft goods fail during normal use due to defect in materials or workmanship, we will, at our discretion, repair or replace it free-of-charge. fishpond hard goods are covered by a limited one-year guarantee. Our guarantee does not apply to accidental damage, misuse, mishandling, or alteration. To initiate service under this guarantee, contact us via the phone number or email address below, please have both the fishpond product and sales receipt available. Thank you for choosing fishpond.

WARRANTY/RETURNS: customercare@fishpondusa.com
PRODUCT SUPPORT/QUESTIONS: 303.534.3474
DEALER SERVICES: 303.534.3474
CUSTOMER SERVICE INQUIRIES BY EMAIL: customercare@fishpondusa.com

Files

Warranty Return Form

contact us

Have a question or comment? Want to stay connected?

WARRANTY/RETURNS: customercare@fishpondusa.com
PRODUCT SUPPORT/QUESTIONS: 303.534.3474
DEALER SERVICES: 303.534.3474
CUSTOMER SERVICE INQUIRIES BY EMAIL: customercare@fishpondusa.com

Fill out my online form.

Privacy Policy

Privacy Policy

Privacy Policy and Personal Information


It is our firm commitment to protect our customers' privacy. We will never sell, rent, lease or give your personal information to anyone without your permission. The information we gather through the mail or collect online is solely intended to better serve our customers. We do not share your email address with any outside companies. We do use these addresses for our own electronic marketing purposes but only with your consent. Instructions on how to unsubscribe are included in every promotional email.
There are two types of information we collect from you, non-personal and personal. Any non-personal information is gathered when you visit our site. This information cannot be used to identify you. It is general information about the traffic on our website and gives us information that can help us improve the appearance, and overall usability of our website.
Any personal information we gather is done so through the mail, on the phone, or is collected online. This personally identifiable information includes but is not limited to your name, billing and shipping address, email address, phone number, and credit card information. The contact information we gather would be used for mailings or e-mail newsletters, which would contain information about our company such as new product alerts, specials and promotional offers, or other programs/conservation efforts in which our company may be involved. Financial information such as your billing address, shipping address and credit card information would only be used when necessary for billing & shipping products that you purchase.
Disclosure of Information
We may disclose personal information to companies employed by fishpond to perform services or functions on behalf of fishpond. This includes providing customer service, maintaining our website or sending email, taking orders, processing payments, or delivering packages. The companies employed by fishpond may not use your personal information other than to perform their necessary services or functions on our behalf.
We will never disclose your personal information with anyone else except as appropriate to comply with legal, regulatory or government requests or to protect the rights, property, or safety of fishpond, our customers, employees or others.
Protection of Personal Information fishpond has implemented appropriate measures insuring you receive the best protection of your personal information we can offer. The specific electronic, physical, and managerial procedures we've implemented do not guarantee security but should help you feel confident about viewing our website fishpondusa.com or about making purchases from fishpond inc.
Please note that our privacy policy does not extend to other web sites that link from our website to theirs. We suggest that you view their privacy statements as posted on their website.

How to contact us 
If you have any questions regarding our privacy policy and terms, you may contact us the following ways:
1. E-mail us at customercare@fishpondusa.com
2. Send mail to Fishpond Customer Service 275 Kalamath St. Denver, CO 80223

How to Remove your Name from our Mailing, or E-mail List
1. Click the "unsubscribe" button on any electronic communication you receive from us
2. E-mail us at customercare@fishpondusa.com
3. Send mail to Fishpond Customer Service 275 Kalamath St. Denver, CO 80223

Our Guarantee

our guarantee

At fishpond, our goal is to build a reputation for unmatched quality among the outdoor enthusiasts using our products. Our soft goods are covered by a lifetime guarantee. Should one of our soft goods fail during normal use due to defect in materials or workmanship, we will, at our discretion, repair or replace it free-of-charge. fishpond hard goods are covered by a limited one-year guarantee. Our guarantee does not apply to accidental damage, misuse, mishandling, or alteration. To initiate service under this guarantee, bring both the fishpond product and sales receipt to your fishpond dealer for evaluation. They will replace or forward the goods to us for repair or replacement as appropriate. Thank you for choosing fishpond.